FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at hairbrats@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged due to Hair Brat Boutiques fault. We give you 5 days to send it back to us for a replacement. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase or replace the item. Please Include all a name and order number on the returned parcels. 
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a replacement.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your life more beautiful! Please send us an email to hairbrats@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.